H2U SPORTS CO Privacy Policy

The purpose of this policy is to inform you of how H2U SPORTS CO manages, collects, uses, processes and discloses your Personal Data, which is subject to the privacy principles set out in the Privacy Act 1988 (Cth) and the general law intended to protect your privacy, as amended from time to time. Protecting our customers’ personal data and complying with applicable laws is of utmost importance to us. We are committed to properly managing, protecting and processing your Personal Data in accordance with this Privacy Policy, which applies to all Personal Data we collect through our platforms or other channels.

By submitting information to us, or by signing up as a customer on our website to purchase, view or browse any products, services or content offered by us, you agree and consent to H2U SPORTS CO (including any Related Companies), as well as their respective representatives and/or agents, collecting, using, disclosing and sharing your Personal Data. This includes disclosure to authorised service providers and relevant third parties as set out in this Privacy Policy.

DEFINITIONS

  • Applicable Laws: Privacy Act 1988 (Cth) and related legislation and regulations, as amended.

  • Personal Data: Any data about an individual who can be reasonably identified from that data or from that data and other accessible information.

  • Platforms: Collectively refers to H2U SPORTS CO’s website, apps, and social media pages.

  • Social Media: H2U SPORTS CO’s official social media pages (e.g. Facebook, Instagram).

  • Website: The H2U SPORTS CO website at [insert website URL].

WHAT PERSONAL DATA DO WE COLLECT?

We may collect data such as your name, contact details, addresses, email, date of birth, browsing and shopping behaviours, and data from cookies or tracking technologies. We may also collect data from third parties (e.g. marketing platforms, social media, etc.). If you submit data about another person, you confirm you have their consent.

HOW DO WE COLLECT YOUR PERSONAL DATA?

Your Personal Data may be collected when you:

  • Register or browse our Website;

  • Use services like our newsletter or notifications;

  • Interact with us via email, chat, phone, or social media;

  • Participate in promotions or surveys;

  • Submit a customer enquiry or order;

  • Authorise a representative to provide your data to us;

  • Are referred to us via a business partner;

  • Voluntarily submit data for any reason.

Note: Credit card details are collected by our payment processors and not stored by us. We may collect your bank details to process refunds.

HOW WILL YOUR DATA BE USED?

We may use your data to:

  • Process orders, payments, refunds, and deliveries;

  • Provide and maintain your account;

  • Communicate about your account or orders;

  • Improve your browsing experience;

  • Enforce terms and detect fraud;

  • Comply with legal obligations;

  • Market our products or those of our partners (with your consent);

  • Conduct promotions or surveys;

  • Personalise your experience;

  • Improve our website performance.

WHO MAY ACCESS YOUR DATA?

We may share your data with:

  • Our employees and representatives;

  • Payment and logistics providers;

  • Third-party service providers (e.g. IT, marketing);

  • Professional advisers and auditors;

  • Business partners for promotions or referrals;

  • Any party authorised by you.

We will limit disclosures to only what is necessary and ensure compliance with privacy obligations.

In the event of a business sale or change in ownership, your data may be transferred to the new entity.

ACCESSING OR CORRECTING YOUR PERSONAL DATA

You may correct some information via your account. For other updates, contact us through our customer service. We may require identity verification. We aim to respond within 30 days and will notify you of any applicable charges.

MARKETING MESSAGES

We may send marketing messages via email or SMS with your consent. You can unsubscribe by:

  • Clicking ‘Unsubscribe’ in emails;

  • Following the opt-out instructions in SMS;

  • Contacting us directly.

Transactional messages (e.g. order confirmations) will continue even after unsubscribing.

ACCOUNT DELETION

You may delete your account via your profile. Upon deletion, we will cease collecting your data, except as required for legal or compliance reasons.

DATA ADMINISTRATION

You must ensure your data is accurate and updated. We take reasonable steps to protect data against unauthorised access or loss but cannot guarantee 100% internet security.

DATA RETENTION AND DESTRUCTION

We will retain your data only as long as necessary and will destroy or anonymise it when no longer required.

OVERSEAS DISCLOSURE

Your data may be stored or processed overseas (e.g. Australia, India, USA) depending on service providers. We will ensure reasonable protections are in place as per Applicable Laws.

COOKIES AND TRACKING

We use cookies and tracking technologies (e.g. pixels, beacons) to enhance your experience and for analytics, fraud detection, and advertising. You can opt-out via browser settings, but this may impact functionality.

CONTACT US

If you have questions or complaints regarding your data, contact:

Customer Service Phone: [Insert H2U number]
Email: [Insert H2U email]

Visit https://www.oaic.gov.au for further information on Australian privacy laws.

GOVERNING LAW

This policy is governed by the laws of Australia.

POLICY UPDATES

We may update this policy periodically. By continuing to use our website, you agree to the current version. Visit our website regularly to stay updated.